A: The K1 features a single motor system ideal for personal use, while the K2 has a dual motor system providing more power, stability, and faster height adjustment. The K2 is perfect for heavier setups or professional environments.
A: Our K1 standing desk supports up to 100kg, while the K2 dual motor desk can handle up to 200kg, accommodating multiple monitors and equipment.
A: Yes! All AGKey standing desks come with a comprehensive warranty. Please visit our Warranty Policy page for full details.
A: Absolutely! Our Aerlume ergonomic chairs are designed for extended use, featuring lumbar support, breathable materials, and adjustable components to keep you comfortable during long work or gaming sessions.
A: Yes.
- We offer free shipping Australia-wide on all chairs.
- Desks ship free to SA, VIC, and NSW. Delivery to other states may incur additional shipping fees.
A: Most orders arrive within 1-7 business days to major cities. Remote areas may take slightly longer. You'll receive tracking information once your order ships.
A: Yes! Once your order ships, you'll receive an email with tracking details so you can monitor your delivery in real-time.
A: Our courier will leave a card with instructions for redelivery or collection from a nearby depot.
A: We offer a 30-day return policy for unused items in original packaging. Please review our Return & Refund Policy for complete details.
A: Contact our support team at aerlume.au@gmail.com or call +61 466960425 to start the return process.
A: Return shipping costs depend on the reason for return. If the item is defective or we made an error, we'll cover the cost. For change-of-mind returns, customers are responsible for return shipping.
A: No! Our standing desks come with clear instructions and all necessary tools. Most customers complete assembly in 30-45 minutes.
A: Currently, we don't offer professional assembly services, but our products are designed for easy DIY setup. If you need assistance, our support team is here to help guide you through the process.
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options through our Shopify checkout.
A: Yes! We offer flexible payment options through Shop Pay and Afterpay, allowing you to split your purchase into interest-free installments.
A: Yes, all prices on our website are displayed in Australian dollars (AUD).
A: Use a soft, damp cloth with mild soap to clean the desktop surface. Avoid harsh chemicals or abrasive materials that could damage the finish.
A: We recommend alternating between sitting and standing every 30-60 minutes for optimal health benefits and comfort.
A: You can reach us via:
- Email: aerlume.au@gmail.com
- Phone: +61 466960425
- Hours: 9:00 AM - 5:00 PM AEST, Monday to Friday
A: We currently operate online only, but we have warehouses in Melbourne and Sydney. Contact us if you'd like to arrange a product viewing.